Support Team Member
3 weeks ago
We are seeking an experienced Customer Service Representative to join our Customer Services Team at Anderson Knight. As a key member of the team, you will be responsible for delivering exceptional customer experiences throughout the customer journey.
Key Responsibilities:- Deliver outstanding customer service, upholding the highest standards at all times.
- Efficiently process customer service tasks, ensuring timely completion of key actions.
- Collect daily rentals via direct debit, issue welcome letters, and other correspondence to customers.
- Ensure timely completion of CCA regulatory statements, keep customer details updated, and accurately reflect provided information.
- Issue finance settlement quotes efficiently, handle customer queries professionally, and adhere to contractual processes.
- Log customer interactions accurately and promptly on our system, complete necessary files for Credit Reference Agencies, and submit asset registration files to relevant bureaus.
- Address customer requests and queries promptly through various communication channels, maintain accurate customer data in compliance with GDPR and Data Protection requirements.
- Participate in internal and external training sessions to stay current on operational, regulatory, and compliance guidelines.
- Provide accurate, timely reporting and monitor departmental trends, collaborate with team members and other departments to ensure high service levels.
We operate 35 hours per week, requiring flexibility to cover trading hours. Typical shifts span 5 days per week, including weekends when agreed with your line manager. Our business hours are as follows:
- Monday to Friday: 8 am - 8 pm
- Saturday & Sunday: 9 am - 6 pm
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Flexibility to work outside standard hours, including statutory holidays and weekends, as required.
- Minimum of 3 years' experience in a Customer Services Administrator or similar role.
The estimated salary for this role is around £32,000 per annum, depending on experience and qualifications.
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