Support Team Member

3 weeks ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Join Our Team:

We are seeking an experienced Customer Service Representative to join our Customer Services Team at Anderson Knight. As a key member of the team, you will be responsible for delivering exceptional customer experiences throughout the customer journey.

Key Responsibilities:
  • Deliver outstanding customer service, upholding the highest standards at all times.
  • Efficiently process customer service tasks, ensuring timely completion of key actions.
  • Collect daily rentals via direct debit, issue welcome letters, and other correspondence to customers.
  • Ensure timely completion of CCA regulatory statements, keep customer details updated, and accurately reflect provided information.
  • Issue finance settlement quotes efficiently, handle customer queries professionally, and adhere to contractual processes.
  • Log customer interactions accurately and promptly on our system, complete necessary files for Credit Reference Agencies, and submit asset registration files to relevant bureaus.
  • Address customer requests and queries promptly through various communication channels, maintain accurate customer data in compliance with GDPR and Data Protection requirements.
  • Participate in internal and external training sessions to stay current on operational, regulatory, and compliance guidelines.
  • Provide accurate, timely reporting and monitor departmental trends, collaborate with team members and other departments to ensure high service levels.
Working Hours:

We operate 35 hours per week, requiring flexibility to cover trading hours. Typical shifts span 5 days per week, including weekends when agreed with your line manager. Our business hours are as follows:

  • Monday to Friday: 8 am - 8 pm
  • Saturday & Sunday: 9 am - 6 pm
Requirements:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Flexibility to work outside standard hours, including statutory holidays and weekends, as required.
  • Minimum of 3 years' experience in a Customer Services Administrator or similar role.
Compensation:

The estimated salary for this role is around £32,000 per annum, depending on experience and qualifications.



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