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Technical Solutions Coordinator
1 week ago
Are you a skilled communicator with a passion for technical support? Do you thrive in a fast-paced environment where no two days are ever the same?
We are seeking a highly motivated Digital Account Manager to join our team at Brook Street UK. As a key member of our team, you will be responsible for providing exceptional customer service and support for our digital products.
The ideal candidate will have a strong technical background and excellent communication skills. You will work closely with clients to resolve issues, provide guidance, and implement digital solutions. Your duties will include:
- Providing comprehensive support for customers regarding their digital products
- Assisting clients with resolving issues or concerns
- Implementing digital solutions and creating how-to guides and videos
- Conducting courtesy calls to ensure all is running well
- Reporting on product performance
- Preparing quotes and problem-solving