Cloud Transformation Lead

6 days ago


London, Greater London, United Kingdom Amazon Full time
About the Role

We are seeking a highly experienced and strategic Customer Solutions Manager to join our Amazon team. As a key member of our UKI Customer Solutions Management team, you will be responsible for guiding our largest and most complex customers through their cloud adoption journey.

As a trusted advisor, you will work closely with customer and AWS leadership to drive collaboration across sales, support, architecture, and professional services teams. Your expertise in large-scale technical or engineering programs, customer-facing work, and transformation project teams will be invaluable in delivering tailored solutions to our customers.

Key Responsibilities
  • Guide large/complex UKI customers through their cloud adoption journey
  • Ensure cross-functional AWS team collaboration to deliver customer outcomes
  • Serve as a trusted partner, leveraging transformation expertise to shepherd customers
  • Drive customer education, governance, and workload migration planning
  • Proactively solve customer challenges with new ideas, tools, and GenAI guidance
  • Evangelize AWS services and deliver great customer experiences
  • Contribute to the day-to-day management of successful AWS adoption
About the Team

The AWS UKI Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table.

They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI.

This team's passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS's commitment to the UKI market.

Basic Qualifications
  • Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
  • Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred Qualifications
  • PMP certification, or SCRUM/Agile, SAFe certification
  • Experience implementing cloud services including migrations and modernization projects or similar
  • Bachelor's degree in science, technology, engineering, math, business or equivalent


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