VoIP Support Specialist
4 weeks ago
Job Title: VoIP Support Specialist
Job Summary:
We are seeking a skilled VoIP Support Specialist to join our team at Daisy Communications. As a VoIP Support Specialist, you will be responsible for providing dedicated support for our VoIP solutions and delivering an exceptional level of service to our customers.
Key Responsibilities:
- Provisioning and supporting new site installs.
- Technical support for installation engineers, partners, and customers.
- Technical validation feedback to project teams on new installations and changes in solutions.
- Resolving customer problems directly and through technical escalation.
- Implementing fixes and solutions via remote access or onsite.
- Assisting other technical staff and engineers involved in projects.
Requirements:
- Demonstrate an ability to work within a fast-paced environment.
- Previous experience within a telecommunications-based company or role that has worked on VoIP solutions.
- Able to understand, analyse, and interpret data.
- Excellent telephone manner.
- Competent with Microsoft packages.
What We Offer:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1,200 retailers.
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