Lexus Centre Ambassador

2 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Lexus Centre Host. This is an exciting opportunity to work with one of the UK's fastest-growing motor groups and take the next step in your customer service development.

As a Lexus Centre Host, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors to our showroom. You will be the first point of contact for customers and will be responsible for guiding them to the right person, answering their queries, and providing them with the highest level of customer care.

Key Responsibilities

  • Greet and welcome customers and visitors, ensuring waiting times are kept to a minimum.
  • Offer customers and visitors refreshments.
  • Encourage customers to engage with the products and services in a relaxed environment.
  • Handle basic product queries using supporting information, providing our customers with confidence that they are receiving a professional service.
  • Ensure the customer experience is personalised and efficient.
  • Maintain and coordinate the showroom environment and ambience, ensuring the showroom is clean and tidy in accordance with operational guidelines.
  • Handle inbound telephone calls and direct them to the relevant colleague or department.
  • Work with the showroom team to support promotions and events, ensuring brochures are up to date and in the right places.
  • Maintain accurate customer records, keeping them up to date.
  • As a fully embedded member of the team, you will ensure sales opportunities are handed over seamlessly to our sales colleagues.

About You

  • You will be a strong team player and comfortable working with others.
  • You will have strong influencing skills with the ability to build relationships as well as being empathetic, confident, engaging, and pleasant.
  • You will be customer-focused and enjoy providing excellent service to our customers and meeting their needs.
  • You will be organised, professional, and efficient under pressure.
  • You will have a full UK driving licence, good IT skills, administrative skills, and a good level of general education, ideally GCSE English and Maths.
  • You will have previous relevant experience working in a customer-facing role, preferably within the automotive industry.

What We Offer

  • Industry-leading competitive salary
  • A range of training and development programmes
  • Industry-leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer-introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays, and much more
  • Wellness programme
  • Free parking

At Stoneacre Motor Group, we are committed to creating a diverse and inclusive workplace. We believe that diversity is critical to our future success and seek input and innovation from a range of talented people – irrespective of age, gender, race, or religion or any other personal characteristics.

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