Student and Academic Support Team Leader

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom QA Full time

About Our Role:
As a senior member of the student and academic support team, you will coordinate and contribute to the provision of professional services within the Pathway College. Your responsibilities will include coordinating activities associated with administration, student support, communication, and teamwork within a Higher Education Environment at the QAHE Pathway College in Northumbria University.

Key Responsibilities:
• Develop and maintain consistent and accurate monitoring, reporting, and providing feedback on the activities associated with student induction, attendance, academic performance, and assessment submission.
• Act as the first point of contact for staff, students, and stakeholders for all queries concerning compliance matters.
• Provide tailored advice to staff and students on relevant changes to legislation/policy which may affect the eligibility of sponsorship following reference to multiple sources of guidance, identifying when to escalate issues for discussion and approval.
• Keep up to date with changes to immigration policy and legislation and apply these with high accuracy to day-to-day immigration queries and issues. Assist the Immigration and Compliance Manager with internal and external training and briefing sessions, communications, and input into policy papers for both internal committees and external bodies.

Requirements:
• Good IT, Word, and Excel skills
• Strong administration experience, ideally within the education sector or within a busy back office function where organisation and communication are key
• Ability to cultivate relationships with students, University stakeholders, and Pathway staff enabling the provision of excellent student service and experience



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