Train Dispatcher and Platform Manager
3 weeks ago
About the role
This position in West Cornwall involves a multifaceted role where you will provide staff coverage on the stations, ensuring customer requirements are met and exceeded. You will sell tickets, provide journey information, and ensure station activities, including train dispatch and platform management, are completed safely and punctually. Additionally, you will operate the Ticket Barrier Gateline, provide information and assistance to customers, and maintain a high standard of station environment.
Main responsibilities
- Provide the highest level of customer service and be dedicated to customer needs
- Meet and greet customers at the ticket barrier by being friendly, professional, and efficient, selling tickets, and providing journey information using our ticket selling systems
- Ensure the safe and punctual departure of trains from the station, following correct dispatch procedures
- Provide information and assistance to customers
- Ensure the safety of customers, staff, visitors, and contractors is given the highest priority
- Maintain a safe, pleasant, and clean station environment
You'll need to be
- Able to deliver extraordinary front-line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can-do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures
As a minimum, you will need to have
- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well
Location
West Cornwall stations provide good transport links to the surrounding area and cover a number of stations in the Cornwall area. During the busy holiday periods, due to its proximity to many popular tourist locations and venues, the area will see large numbers visit our West Cornwall stations. Own transport is necessary due to the start and finish times of shifts being outside of train running times.
Additional information
This role requires working shifts, including weekends and bank holidays. This is a predictive advert pending future vacancies being approved.
Candidates successfully shortlisted will be invited to undertake an ability test and a competency-based interview. Interviews will take place on a date to be confirmed. The successful candidate will be required to undertake a safety-critical medical, including colour vision and hearing tests, as well as a drugs and alcohol screen. A Basic DBS is also required for this role.
Full training will be provided, which takes place over a 3-week period (Monday to Friday). The training will be undertaken at our Training Centre in Swindon, where hotel accommodation is provided.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits, including ongoing development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored healthcare plan, discounted shopping and gym membership, and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences, such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible, and where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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