Customer Experience Coordinator

1 week ago


Dukinfield, Tameside, United Kingdom Finlay Jude Associates Limited Full time

We are looking for a skilled Customer Experience Coordinator to join our team at Finlay Jude Associates. As a key member of our team, you will play a vital role in providing exceptional customer service and ensuring that every step of the customer journey is delivered seamlessly.

Job Overview:

This is a fantastic opportunity for someone who is looking for a new challenge and is passionate about delivering exceptional customer service. You will be working in a fully office-based environment, Monday – Friday 8.30am – 5.30pm.

Key Responsibilities:
  • Ensuring exceptional customer service and resolving customer issues
  • Maintaining accurate customer records and updating home account information
  • Submitting claims to the NHS in a timely manner
  • Providing accurate information about our products and services

The ideal candidate will have strong IT and systems skills, knowledge of administrative processes, and the ability to work effectively in a team. They will also be able to manage time effectively, ensure individual performance and targets are met, and communicate clearly.

Salary and Benefits:

We are offering a competitive salary of £28,000 - £32,000 per annum, depending on experience. In addition to your salary, you will receive a comprehensive benefits package, including a generous pension scheme and access to ongoing training and development opportunities.



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