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Front of House Team Member

2 months ago

Chichester, West Sussex, United Kingdom Franco Manca Full time

About Franco Manca

Franco Manca is a leading Neapolitan sourdough pizza restaurant chain with a strong reputation for producing high-quality pizzas. We have a growing presence across the UK and are committed to delivering exceptional customer experiences.

Job Summary

We are seeking a skilled and enthusiastic Front of House Team Member to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, maintaining high health and safety standards, and working collaboratively with our team to ensure a seamless dining experience.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service, ensuring that every guest has a positive experience
    • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Teamwork
    • Work collaboratively with our team to ensure a seamless dining experience
    • Support colleagues in maintaining high health and safety standards
  • Health and Safety
    • Maintain high health and safety standards, adhering to company policies and procedures
    • Report any health and safety concerns to management

Requirements

  • Previous Hospitality Experience
    • Previous experience in a hospitality role, preferably in a fast-paced environment
  • Customer Service Skills
    • Excellent customer service skills, with the ability to provide a positive experience for every guest
  • Teamwork and Communication
    • Ability to work collaboratively with our team, communicating effectively to ensure a seamless dining experience

What We Offer

  • Tronc Scheme
    • A generous share of tronc, providing a financial incentive for excellent customer service
  • Initial Training
    • Comprehensive initial training, ensuring you have the skills and knowledge to excel in your role
  • Free Meals and Uniform
    • Free yummy pizzas and soft drinks on shift, as well as a uniform provided
  • Ongoing Development
    • Ongoing personal growth and development opportunities, including our Franco Academy

Why Join Franco Manca?

At Franco Manca, we offer a fun and diverse working environment, with opportunities for career growth and development. We are committed to delivering exceptional customer experiences and are looking for talented individuals who share our passion for hospitality.