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Administrative Support Specialist
2 months ago
We are seeking an experienced and organized Administrative Assistant to join our Community Mental Health East Admin Team based across Lichfield and Burton-upon-Trent. As an Administrative Assistant, you will provide administrative support to our busy reception and admin team, working in both geographical locations on a rotational basis.
Key Responsibilities- Handle a large number of incoming calls, which can be challenging, distressing, and of a sensitive nature.
- Communicate effectively with service users, their family, or carers, and produce quality documents in a fast-paced environment.
- Welcoming service users and their family or carers into the service on arrival.
- Produce both standard and bespoke letters via RiO (our clinical record system).
- Complete a wide range of administrative tasks from an electronic workflow inbox.
- Scanning, uploading, and copying documents.
- Room bookings via Outlook room calendars.
- Support your career development and progression.
- Excellent NHS Pension scheme.
- Generous maternity, paternity, adoption leave.
- Options for flexible working.
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources.
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate.
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates.
- Salary sacrifice bikes up to £2k.
- Free car parking at all trust sites.
- Free flu vaccination every year.
- Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met).
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
- Relevant experience of working in an office environment.
- Relevant experience of undertaking office procedures with minimal supervision.
By joining our team, you will be helping your communities and in return for this, we will support you by providing opportunities for career development and progression, excellent benefits, and a supportive work environment.
