Waste Management Coordinator
3 weeks ago
Job Description
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- To ensure all incoming calls are dealt with in a timely and efficient manner
- To log all customer communications on the CRM System
- To discuss and complete contractual amendments for customers relating to changes in services
- To help design, implement and maintain comprehensive policies and procedures
- To post call new business cancellations and contact recent customers
- To increase cross-selling opportunities by engaging the customer base
- To proactively contact new customers after their first 6 weeks to introduce other services
- To maintain excellent knowledge of company service offering and the waste management industry
Required Skills and Qualifications:
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- Prior experience within a customer services environment
- Excellent telephone manner and extremely customer-focussed
- Conversant in the use of Microsoft Office applications
Benefits
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- A dynamic and innovative work environment
- Ongoing training and development opportunities
- A competitive salary package
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