Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Advisor to join our team at Active Life. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a positive and professional service.
Fusion Lifestyle's Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities.
Key Responsibilities:
- Responsible for offering a consistent and outstanding level of customer service
- Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
- Achieve KPIs and sales targets set by RCRM and central support
- Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
- Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
- Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
- Process and prepare food and drink orders, assisting with service when required
- Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
- Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
- Receive, store and rotate food and drink deliveries
- Conduct basic record keeping tasks, such as temperature checks and wastage records
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.
We are committed to providing a positive and inclusive work environment, where all employees feel valued and supported. If you are interested in starting or furthering your career in leisure, then we want to hear from you.
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