Customer Service Representative

4 weeks ago


Herne Bay, Kent, United Kingdom Active Life Full time
Customer Service Advisor Role

Fusion Lifestyle is seeking a Customer Service Advisor to join our team at Active Life. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a positive and professional service.

Key Responsibilities:

  • Offer a consistent and outstanding level of customer service
  • Build rapport and trust with customers by engaging with them and actively anticipating and meeting their needs
  • Achieve KPIs and sales targets set by RCRM and central support
  • Ensure the efficient and effective operation of the front-of-house area, monitoring and controlling entry to the centre
  • Manage customer sales and bookings, assisting customers in their choices and positively driving retention
  • Assist in the development of programming through innovative ideas and initiating actions to meet customer demands
  • Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary
  • Process and prepare food and drink orders, assisting with service when required
  • Present and sell food and drink stock to customers in a friendly, efficient, and timely manner, in line with established company and legislative standards

What We Offer:

We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as providing skills for life. Our extensive range of training and development opportunities have options for full or part funding.

This is an exciting opportunity to join our team and contribute to the success of Active Life. If you are interested in starting or furthering your career in leisure, we encourage you to apply.



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