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Freight Forwarding Operations Manager

1 month ago

London, Greater London, United Kingdom Mode 3 Executive Search Ltd Full time

Operations Director

Mode 3 Executive Search Ltd is seeking a visionary leader to head our operations division. This newly created role will lead a number of departments with direct management reports across the companies freight forwarding activities, predominantly focussed on ocean freight and customs services plus road freight and air freight.

Key Responsibilities:

  • Provide strategic leadership and direction to the operations division, encompassing sea freight, airfreight, road freight, customs, procurement, and off-shoring
  • Develop and execute comprehensive operational strategies that align with and support the company's overarching goals and objectives
  • Financial Performance: Achieve agreed performance metrics, including GP, net contribution, and operational targets
  • Leadership: Create a culture of continuous improvement while fostering a supportive and motivating atmosphere for employees
  • Operational Efficiency: Streamline processes to minimize costs and maximize efficiency
  • Resource Optimisation: Efficiently allocate manpower and resources to meet operational demands
  • People management: Ensure that our people recruitment, management, development and retention is best in class
  • Continuous Improvement: Enhance processes and performance through innovation and training
  • Technology Adoption: Embrace technology to enhance capabilities and create a competitive advantage
  • Off-shoring: To successfully implement off-shoring opportunities within operations, creating an effective relationship and review cycle with the business partners
  • Strategic Planning: Contribute to company growth and expansion through strategic initiatives aligned with the companies long term plans
  • Customer Satisfaction: Deliver high-quality service and address customer needs promptly.

Requirements:

  • Extensive experience in freight forwarding operations working for freight forwarders, including significant time in senior leadership roles
  • Demonstrated expertise in managing sea freight, airfreight, road freight, customs, procurement, and off-shoring operations at a senior level
  • Proven track record of delivering growth and enhancing performance in the general management of a freight forwarding and/or supply chain business
  • Strong background in business development, organisational restructuring, and resource management and development