Field Service Engineer

2 weeks ago

North East, United Kingdom Atlas Copco Full time
About the Role

We are seeking a skilled Field Service Engineer to join our team at Atlas Copco. As a key member of our operations team, you will provide on-site support to our customers, ensuring the optimal performance of their air compressors, dryers, and other equipment.

Key Responsibilities
  • Attend customer sites to perform routine maintenance, repairs, and installations of air compressors, dryers, and ancillary equipment.
  • Provide technical support and troubleshooting services to resolve equipment malfunctions.
  • Develop and maintain strong relationships with customers, understanding their needs and providing solutions to meet their expectations.
  • Stay up-to-date with the latest technologies and products, including VSDs, refrigeration, industrial networks, remote monitoring, and air audits.
  • Document all work performed using company-provided hardware and software.
  • Participate in a rotating on-call schedule and be available to work overtime as needed.
Requirements
  • Previous experience in mechanical or electrical service, with a strong background in maintenance and repair.
  • Mechanical or electrical qualification, or equivalent experience.
  • Full UK driving license or International Driving License (UK license within 12 months).
  • Computer literacy and ability to learn new systems.
  • Flexibility to participate in the call-out rota and work on-site.
What We Offer
  • A positive team-working atmosphere, encouraging innovation and collaboration.
  • On-site training with an experienced Compressor Engineer for your initial months.
  • Additional training from the Technical Support team throughout your career.
  • Technical support during complex diagnostics.
  • A laptop and mobile phone to keep you connected while out in the field.
  • A Atlas Copco field service van and specialist tools.
  • Full PPE and service uniform provided.
  • Ongoing support, including regular 'Toolbox' meetings and a dedicated Regional Service Manager.
  • A great benefits package, including a desirable pension scheme, private medical insurance, family health cash plan, and minimum 25 days annual leave.

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