Deputy General Manager
2 weeks ago
We are seeking a highly skilled and experienced Deputy General Manager to join our team at Buzz Bingo. As a key member of our leadership team, you will play a crucial role in ensuring the consistent delivery of our brand values and exceptional customer service across all areas of the business.
Key Responsibilities:
- Assist the General Manager in driving customer experience excellence across the business.
- Deputise for the General Manager in all operational aspects of the club.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead and motivate a high-performing team to deliver exceptional customer service.
Requirements:
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment.
- Evidence of bringing business awareness to decision-making and understanding the commercial drivers of the business.
- Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
About Us:
Buzz Bingo is a leading leisure and gaming company, committed to delivering exceptional customer experiences across our network of clubs. We are passionate about creating a positive and inclusive work environment, where our employees can thrive and grow.
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