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2 months ago
About Us
Wickes Building Supplies Limited is a leading retailer of building materials and home improvement products. We are committed to providing our customers with an exceptional shopping experience and a wide range of products to help them achieve their DIY and home improvement goals.
The Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our store team, you will be responsible for providing excellent customer service, assisting customers with their queries, and ensuring that our store is well-stocked and organized.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
- Assist customers with their purchases, including answering questions, locating products, and processing transactions.
- Maintain a high level of product knowledge, ensuring that you are aware of our products and services, and can make recommendations to customers.
- Contribute to the overall success of the store, including participating in visual merchandising, maintaining store displays, and supporting colleagues as needed.
- Work collaboratively with colleagues to achieve sales targets and provide a positive shopping experience for customers.
What We Offer
We offer a competitive salary and benefits package, including:
- A competitive bonus scheme
- A save-as-you-earn scheme
- A contributory pension scheme
- Colleague discount
- A discount platform offering savings and cashback at numerous retailers, savings on gym membership, and a cycle-to-work scheme
Our Culture
We are committed to creating an inclusive and supportive work environment, where colleagues feel valued and empowered to succeed. We offer a range of benefits and initiatives to support the wellbeing of our colleagues, including:
- An Employee Assistance Programme
- Financial education and loans
- Access to parental, menopause, and fertility support
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to us via our website.
