Aftersales Customer Service Representative

1 day ago

Cirencester, Gloucestershire, United Kingdom Four Squared Recruitment Ltd Full time
Customer Service Executive - Insurance

As a Customer Service Executive in our dynamic team, you will play a key role in delivering exceptional service and support to our valued clients. Your primary focus will be on providing expert advice on insurance products tailored to client needs, ensuring timely processing of new business, mid-term adjustments, and premium financing.

Key Responsibilities:
  1. Client Support: Efficiently handle inquiries, policy renewals, claims, and provide expert advice on insurance products.
  2. Policy Management: Ensure timely processing of new business, mid-term adjustments, and premium financing.
  3. Debt & Compliance: Address debt queries in line with company policies and FCA regulations.
  4. Complaint Resolution: Resolve complaints with care, escalating where needed, and ensuring complete client satisfaction.
  5. Client Relationships: Build and maintain strong relationships through high-quality service and guidance.
  6. Proactive Professional Development: Continuously improve your knowledge and skills through training and industry events.
  7. Data Protection: Safeguard all client and company information in compliance with the Data Protection Act.
What We Offer:
  1. Ongoing training and development opportunities.
  2. Chances to represent the company at industry events.
  3. A supportive and collaborative work environment.

At Four Squared Recruitment Ltd, we are committed to providing our clients with the best possible service. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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