Senior Business Analyst

1 month ago

East Hampshire, United Kingdom ENGINEERINGUK Full time

Job Summary:

We are seeking a highly skilled Senior Business Analyst to join our team at ENGINEERINGUK. As a Senior Business Analyst, you will be responsible for providing local and global application support, improvements, efficiency, and performance.

Key Responsibilities:

  • Proven experience in Business or IT Team in project management or service team
  • Strong knowledge and support ability in eCommerce websites/platforms
  • Knowledge around security processes of Web transactions
  • Ability to work effectively in a flexible and changing environment & manage multiple activities and priorities
  • Excellent communication skills in English (Oral and Written)
  • Exposure to the following technologies is a plus for the role: PCI Compliance, Microsoft Server Infrastructure, SSL & TDE Protocols, Load Balancers, Firewalls, Credit Card Processors, Salesforce, Microsoft Dynamics NAV (ERP), Automated Deployment Tools

What will be your key responsibilities?

Global vendor management

  • Transfer low value-adding activities from current AM RC BDS associates to managed services.
  • Manage relationships with vendors and perform monthly global service reviews.
  • Be accountable for the global team metrics and service level.
  • Identify global actions for service level and application stability improvement.
  • Communicate with vendors to provide news/updates from the GDO side.
  • Run RFP process if necessary for the IT solutions in scope, following official bidding commercial procedure.

Global Product Management

  • Develop/improve standard operational procedures and Service Delivery Procedures.
  • Coordinate resolution of major escalations, service-related questions, and outstanding situations.
  • Royal Canin Digital & Technology partnership with apps roadmaps.
  • Accountability per Application lifecycle in the area of responsibility (support, invest, upgrade, retire).
  • Accountability per global communications around your portfolio (Internal - IT and external - business stakeholders).
  • Drive the finances monitoring of the team's budgets for the Products in scope through timely involvement of respective Product Owners, highlighting the necessity of changes/adjustments with budget needed ensuring the situation is under control.
  • Service delivery quality.
  • Partnership with architecture to bring efficiency and performance improvement to apps.
  • Stakeholder management with local/global stakeholders playing Business Delivery Services global mindset.
  • Be a member of projects involving your portfolio being responsible for supportability advice and providing support to Development teams.
  • Work on Service Introduction (take-on) activities for new countries with Navision Installations or other big projects and activities.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

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