Service Coordinator

1 month ago


Ivybridge, Devon, United Kingdom The West Group Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group Ltd. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.

Key responsibilities include:

  • Document processing: Processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and Pro-forma invoices and scanning and filing completed documentation.
  • Document Creation: Creating process job sheets, waste transfer notes, and sales orders and converting sales orders into delivery notes.
  • Work Scheduling: Consulting with the Depot Manager and Coordinator and planning and booking engineer's work in accordance with service schedules and projects, ensuring all jobs are picked and running the service schedule through SAP
  • Parts Sourcing and Quotations: Checking parts are in stock for service visits/remedial works and, where necessary, liaising with purchasing or sourcing and ordering parts by obtaining a quote from the supplier; reporting remedial works required to the service manager and quoting accordingly upon further instructions.
  • Customer Service: Actioning incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
Essential Skills
  • Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management
  • Administrative experience in an office environment
  • Experience with QuickBooks
  • Familiarity with Google Suite
  • Good phone etiquette
  • Organisational skills

This role would suit candidates with experience as an administrator, admin assistant, service coordinator, or similar role.


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