Client Service Coordinator, Asset Management
1 month ago
We are seeking a skilled Client Service Administrator to join our Asset Management team at SUEZ. As a key member of our team, you will be responsible for proactively managing the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.
Key Responsibilities- Proactively identify and manage customer at risk accounts to ensure timely resolutions and retention.
- Collaborate with internal stakeholders to develop and implement effective service amendments and re-negotiations.
- Monitor and report on customer at risk trends to inform business decisions.
- Support the retentions team during upselling campaigns to promote our services.
- Liaise with functional departments to ensure seamless customer relations and retention.
- Manage the handover of accounts from FSE to the retentions team, ensuring a smooth transition.
- Stay up-to-date with current costs and prices required for collection services to support the retentions team and customers.
- Formidable customer service experience and skills.
- Ability to work collaboratively with internal stakeholders to achieve business objectives.
- Strong analytical and problem-solving skills to identify and manage customer at risk accounts.
- Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
SUEZ is a global leader in the efficient and sustainable management of resources. We are committed to providing our customers with a standard of service that goes above and beyond, ensuring access to essential water and waste services in local communities.
We offer a range of benefits and rewards to our employees, including development opportunities, wide-ranging benefits, and recognition for their hard work.
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Client Service Coordinator, Asset Management
3 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementKey Responsibilities:Proactively manage the customer at risk process to ensure timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.Record and maintain potential customer at risk branch churn, identifying and reporting any developing trends.Promote...
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Client Service Coordinator, Asset Management
3 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementKey Responsibilities:Proactively manage the customer at risk process to ensure timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.Record and maintain potential customer at risk branch churn, identifying and reporting any developing trends.Promote...
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Client Service Coordinator, Asset Management
1 month ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementJob Summary: We are seeking a skilled Customer Service Administrator to join our Asset Management team. As a key member of our team, you will be responsible for proactively managing customer relationships, identifying and mitigating potential churn, and promoting our services to drive retention.Key...
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Client Service Coordinator, Asset Management
1 month ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementJob Summary: We are seeking a skilled Customer Service Administrator to join our Asset Management team. As a key member of our team, you will be responsible for proactively managing customer relationships, identifying and mitigating potential churn, and promoting our services to drive retention.Key...
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Client Service Coordinator, Asset Management
3 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementJob Summary: We are seeking a skilled Customer Service Administrator to join our Asset Management team. As a key member of our team, you will be responsible for proactively managing customer relationships, identifying and mitigating potential churn, and promoting our services to drive retention.Key...
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Client Service Coordinator, Asset Management
3 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementJob Summary: We are seeking a skilled Customer Service Administrator to join our Asset Management team. As a key member of our team, you will be responsible for proactively managing customer relationships, identifying and mitigating potential churn, and promoting our services to drive retention.Key...
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Client Service Coordinator, Asset Management
2 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeKey ResponsibilitiesWe are seeking a skilled Client Service Administrator to join our team at SUEZ. As a key member of our customer service team, you will be responsible for proactively managing the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.You will...
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Client Service Coordinator, Asset Management
2 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeKey ResponsibilitiesWe are seeking a skilled Client Service Administrator to join our team at SUEZ. As a key member of our customer service team, you will be responsible for proactively managing the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.You will...
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Client Service Coordinator, Asset Management
4 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeKey ResponsibilitiesProactively manage the customer at risk process to ensure timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.Record and maintain potential customer at risk branch churn, identifying and reporting any developing trends.Promote SUEZ services and support the retentions team...
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Client Service Coordinator, Asset Management
4 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeKey ResponsibilitiesProactively manage the customer at risk process to ensure timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.Record and maintain potential customer at risk branch churn, identifying and reporting any developing trends.Promote SUEZ services and support the retentions team...
-
Client Service Coordinator, Asset Management
3 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementKey Responsibilities:Proactively identify and manage customer accounts at risk, ensuring timely resolutions and retention through service amendments, re-negotiations, and internal stakeholder engagement.Record and maintain customer churn data, identifying trends and reporting to relevant stakeholders.Promote...
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Client Service Coordinator, Asset Management
3 weeks ago
Ivybridge, Devon, United Kingdom SUEZ Full timeCustomer Service Administrator, Asset ManagementKey Responsibilities:Proactively identify and manage customer accounts at risk, ensuring timely resolutions and retention through service amendments, re-negotiations, and internal stakeholder engagement.Record and maintain customer churn data, identifying trends and reporting to relevant stakeholders.Promote...
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Service Coordinator
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Service Coordinator
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Ivybridge, Devon, United Kingdom The West Group Ltd Full time{"h3": "About the Role ", "p": "As a Service Coordinator at The West Group Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues. Your administrative expertise and customer service skills will be utilized to coordinate service requests, schedule appointments, and maintain...
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Ivybridge, Devon, United Kingdom The West Group Ltd Full time{"h3": "About the Role ", "p": "As a Service Coordinator at The West Group Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues. You will coordinate service requests, schedule appointments, and maintain accurate records. Your administrative expertise and customer service...
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Service Coordinator
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Ivybridge, Devon, United Kingdom The West Group Ltd Full time{"h3": "About the Role ", "p": "As a Service Coordinator at The West Group Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues. You will coordinate service requests, schedule appointments, and maintain accurate records. Your administrative expertise and customer service...
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Service Coordinator
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Ivybridge, Devon, United Kingdom The West Group Ltd Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group Ltd. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key responsibilities include:Document processing: Processing job...
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Service Coordinator
1 month ago
Ivybridge, Devon, United Kingdom The West Group Ltd Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our team at The West Group Ltd. As a Service Coordinator, you will play a vital role in ensuring seamless communication and efficient resolution of issues between customers and our service team.Key responsibilities include:Document processing: Processing job...
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Ivybridge, Devon, United Kingdom The West Group Full timeUnlock Your Potential as a Service CoordinatorWe are seeking a highly skilled and organized individual to join our team as a Service Coordinator. As a vital link between customers and our service team, you will play a crucial role in ensuring seamless communication and efficient resolution of issues.Key responsibilities will include:Utilizing exceptional...
