Senior Support Agent

2 weeks ago


Musselburgh, East Lothian, United Kingdom East Lothian Council Full time
About the Job

We are looking for a Frontline Customer Experience Specialist to join our East Lothian Council team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer service experiences.

Your primary responsibility will be to provide support to customers across a range of Council services, ensuring that their queries are resolved efficiently and effectively.

You will work closely with colleagues to achieve team objectives and contribute to a positive and supportive team culture.

This role offers a unique opportunity to make a real difference in the lives of our customers and contribute to the success of our organisation.

Key Responsibilities
  1. Provide exceptional customer service across multiple channels, including phone, email, and face-to-face interactions.
  2. Process applications for National Entitlement Cards and other Council services.
  3. Offer supported appointments for customers who require assistance with applying for Blue Badges.
  4. Contribute to the development and delivery of activities for children and families in the library.

The salary for this role is £25,941 - £30,451 per annum. We estimate the total compensation package to be around £35,000-£40,000 per year, including benefits and bonuses.



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