Service Desk Support Specialist

1 week ago


Swindon, United Kingdom IO Associates Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our client's team in the security sector. This role offers a unique chance to progress and grow in a dynamic environment.

Key Responsibilities:

  • Respond to technical requests via phone and email
  • Resolve issues and queries
  • Log issues and requests through the ticketing system
  • Evaluate and escalate issues to the help desk team leader
  • Participate in training and development

Requirements:

  • Strong customer service skills
  • Experience working in a helpdesk environment
  • Technical understanding of Windows 10 Operating System and Active Directory
  • Excellent verbal communication skills

This role is a 4-day on, 4-day off schedule with a 12-hour shift pattern, alternating between day and night shifts. SC clearance is required due to the nature of the role.



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