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Service Desk Support Specialist

2 months ago

Swindon, Swindon, United Kingdom iO Associates - UKEU Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our team at iO Associates - UK/EU. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving issues and queries, and escalating complex problems to the help desk team leader.

Key Responsibilities:
  • Respond to technical requests over the phone and email
  • Resolve issues and queries in a timely and professional manner
  • Log issues and requests through the ticketing system
  • Escalate complex issues to the help desk team leader
  • Participate in training and development opportunities to enhance technical skills
Requirements:
  • Strong customer service skills and experience working in a helpdesk environment
  • Technical understanding of Windows 10 Operating System and Active Directory
  • Strong verbal communication skills and ability to work in a team environment

This is an excellent opportunity for a motivated and technical individual to join our team and contribute to the success of our clients. If you have the skills and experience required for this role, please get in touch with us to discuss further.