Customer Service Representative

1 month ago


Bristol, Bristol, United Kingdom Unite Students Full time

Our Contact Centre Team is seeking a skilled Advisor to join our team in Bristol. As a key member of our team, you will be responsible for providing exceptional customer service to our students and employees through various communication channels, including phone, email, and webchat.

You will be based in our Contact Centre at our Head Office, South Quay House, and will work closely with your Team Leader to ensure that you are equipped with the necessary skills and knowledge to excel in your role.

Some of the key responsibilities of this role include:

  • Maintaining awareness of current legislation concerning Health and Safety, Data Protection/GDPR, and compliance
  • Delivering central processes and conducting all duties in line with Unite Students policy and procedure
  • Providing high-quality interactions with customers and resolving issues in a timely and effective manner
  • Working as part of a rota, including evenings and weekends

In return for your hard work and dedication, you will receive a range of benefits, including a discretionary annual bonus, 25 days' paid holiday, and a generous pension scheme.

Unite Students is a FTSE 100 business and the UK's leading provider of purpose-built student accommodation. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.



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