Service Delivery Expert

5 days ago


Newtownards, United Kingdom RIVER ISLAND Full time

We are seeking a highly skilled Service Delivery Expert to join our service delivery team at River Island.

About the Job

This is a 20-hour contract, requiring full flexibility throughout the week and weekends, and offers a competitive salary: £25,000 - £30,000 per annum (dependent on experience).

The ideal candidate will have excellent leadership skills, a strong commercial acumen, and a deep understanding of the retail industry.

Key Responsibilities
  1. Develop and implement strategies to enhance the customer experience, driving sales growth and conversion rates.
  2. Lead and manage a high-performing team, empowering them to deliver exceptional customer service and visual standards.
  3. Collaborate with the Sales & Service Manager to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
  4. Support the management of store operations, ensuring compliance with health & safety standards.
  5. Develop and maintain a positive store culture, promoting teamwork, motivation, and engagement among team members.
What We Offer
  1. Generous 50% staff discount and uniform allowance.
  2. RI Rewards program, offering discounts, benefits, financial advice, wellbeing solutions, and more.
  3. Island culture, supporting Islanders with basic food and hygiene products through Kindness Cupboards and partnerships with the Retail Trust.
  4. FAMILY HUB, providing enhanced maternity, paternity, adoption, and fertility treatment support.
  5. Opportunities for progression and upskilling, including on-the-job training and qualifications.
  6. Contributory private pension scheme and 28 days paid holiday, inclusive of Bank Holidays, plus the option to buy additional holiday.

River Island is an equal opportunities employer, committed to creating an inclusive work environment where everyone feels valued and respected.



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