Senior Quality Assurance Specialist

1 month ago


Atherstone, Warwickshire, United Kingdom MorePeople Full time
Job Description

This role involves a blend of customer relations, product expertise, and compliance with technical standards within fresh produce supply chains.

The key responsibilities primarily focus on enhancing customer satisfaction by delivering quality and innovation, maintaining safety and legal standards, and providing technical insights that support internal teams and customer needs.

  • Customer-Facing Responsibilities:
  • Address customer queries, complaints, and crises proactively, maintaining brand reputation.
  • Attend meetings, audits, and conferences with customers, ensuring clear communication of action plans.
  • Regularly update customers on product developments, compliance, and seasonal product variations. Partner with procurement to enhance sourcing options and product specifications.
  • Share industry trends, legislative changes, and competitor insights to maintain competitive positioning.
  • Assist in product launches and manage technical activities including shelf-life testing and packaging validation.

Internal Support Responsibilities:

  • Cross-Departmental Collaboration: Work closely with technical, procurement, and quality departments to ensure alignment on customer requirements and delivery standards.
  • Supply Chain Analysis: Understand and support supply chain costing, product yield, and wastage metrics to assist in effective sourcing and trade planning.
  • Documentation & Compliance: Maintain up-to-date technical documentation, manage supplier audits, and ensure regulatory compliance.
  • Quality Monitoring: Oversee the quality of packed products against customer standards through production monitoring and store visits.
  • Industry Engagement: Engage with regulatory bodies and produce industry groups to keep abreast of best practices in the fresh food sector.
Requirements

A degree-level qualification in a relevant field is required. 3-5 years' experience in a technical, commercial, or procurement role within the fresh produce industry, with regular customer engagement is preferred.

The ideal candidate will have strong organizational skills, project management experience, and Microsoft Office expertise.

Mobility is essential, and a clean UK driving license is required.



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