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Business Applications Support Specialist
2 months ago
About the Role
We are seeking a highly skilled Business Applications Support Specialist to join our team at REISS. As a key member of our IT department, you will be responsible for maintaining and supporting a range of business applications, including small, bespoke solutions and large cross-function applications.
Key Responsibilities
- Provide proactive and reactive support to ensure application behavior is monitored, integration and data integrity are updated, and current and correct, and able to support the business's needs.
- Complete daily checks and monitoring, investigating, and resolving any exceptional behavior in a timely manner or hand off to the relevant internal or external party.
- Be hands-on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems, and task schedules.
- Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required.
- Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
- Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
- Delivery of newness of small change to support business growth (less than three days project work).
- Work to the existing standards and processes in place within Business Applications Support and IT policies.
- Ensure application support functions adhere to REISS standards, including change management, environmental and security controls, and testing strategies.
Requirements
- Strong and current experience of working in retail IT business systems support with a good understanding of support considerations for a multi-channel highly integrated retail business.
- Proficiency in supporting Microsoft Dynamics Business Central is essential.
- Prior knowledge and understanding of supporting Retail, Merchandising, Finance, and Warehouse solutions is highly advantageous.
- Comfortable working as part of a team, utilizing support methodologies and support management tools to provide exceptional business user support.
- Good all-round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications, including PowerPoint and Visio.
- Previous exposure to working with SaaS solutions, API integrations, and data handling, manipulation, and correction is essential.
- Exposure to Google Big Query and other data reporting systems is highly desirable.
- Very organized with strong attention to detail, and great verbal and written communication skills, meeting both technical and end-user needs.
What We Offer
- Competitive salary
- Company pension
- Generous employee discount
- Company bonus scheme
- Health & Wellbeing perks
- Plus many more
