Event Coordinator

1 month ago

Coventry, Coventry, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly organized and motivated Event Coordinator to join our team at Frasers Group.

As an Event Coordinator, you will be responsible for ensuring the successful delivery of conferences and meetings at the Coventry Building Society Arena.

You will work closely with the Event Management Team to enhance the standard of events and increase incremental sales spend.

The successful candidate will be proactive in working with organizers to achieve a successful event for both the organizers and the venue.

Key Responsibilities

  • Working within the Event Management Team to achieve successful delivery of Conference and Meeting Business at the Coventry Building Society Arena.
  • Enhancing the standard of events and increasing the incremental sales spend of the event.
  • Proactively working with organizers to achieve a successful event for both the organizers and the venue.
  • Operating and maintaining the venue booking system (iVvy), producing detailed Event Banqueting Orders ensuring the highest standards of accuracy within a set time scale for customers, staff, and management information.
  • Collecting all event feedback from clients post-event to achieve successful rebook of future events.
  • Liaising with clients to create detailed Event Banqueting Orders for both Clients and Venue Operational Teams.
  • Providing Venue, Contractor, and Partner Information to clients to help with the smoothing running of the Conference or Meeting.
  • Liaising with onsite and offsite contractors arranging additional services for clients and driving incremental revenue.
  • Accurately processing all documentation and correspondence in a timely manner.
  • Attending pre-event client and contractor meetings to obtain final event details for venue operational teams.
  • Ensuring all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timeliness.
  • Working with Health and Safety Manager to ensure that all H&S Documentation is completed and submitted within set timelines.
  • Liaising regularly with operational departments to ensure clients' expectations and requirements are met.
  • Ensuring detailed P&Ls are produced for all events over £10,000.00 achieving set profit percentages.
  • Representing the department in a professional manner to clients, suppliers, and internal colleagues.
  • Gathering post-event feedback from events and circulating to relevant departments.
  • Attending weekly operational function sheet meetings, event planning meetings, and monthly exhibition internal meeting.
  • Management of client accounts to increase business growth and re-booking of events.
  • Any other duties deemed reasonable for the role.

About Us

Frasers Group is a leading international retailer with a portfolio of brands that include Sports Direct, House of Fraser, Evans Cycles, and more.

We are committed to providing our customers with an exceptional shopping experience and to delivering excellent customer service.

As an Event Coordinator, you will play a key role in helping us achieve this goal by ensuring the successful delivery of events at the Coventry Building Society Arena.

Requirements

  • Demonstrating a professional approach which generates credibility and confidence in others.
  • Possessing a customer service ethic with a strong client and customer focus.
  • Being confident and assertive with a self-motivated approach and flexible attitude.
  • Possessing the ability to overcome obstacles to solve problems to achieve results.
  • The ability to work with little supervision and manage time and priorities accordingly.
  • Possessing a personal commitment to continuous self-development.
  • The flexibility to work outside normal office hours and cover event days where required which will include weekends and public holidays.
  • Previous Event Management Experience within a Conference and Banqueting Environment.

Benefits

We offer a range of benefits to our employees, including:

  • Onsite free parking.
  • Subsidised canteen.
  • Working 5 days in 7 per week, including weekends and events subject to events timetable.

How to Apply

If you are a motivated and organized individual who is looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you.

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