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Client Support Coordinator

2 months ago

Amersham, Buckinghamshire, United Kingdom Civica Full time

About Civica

Civica is a leading provider of software solutions for public services. Our mission is to empower governments and organizations to deliver critical services to citizens around the world.

Our Vision

We aim to be a global leader in government technology, driving innovation and excellence in public services. Our 21 years of continuous growth and success have positioned us at a pivotal point in our journey to realize this vision.

Our Culture

We are passionate about what we do and the citizens we serve. We believe in the power of technology to drive positive change and improve public services. If you share our vision and values, we want to hear from you.

About the Role

We are seeking a highly skilled and experienced professional to join our Healthcare Medical Billing Division as a Customer Service Account Administrator. As the main point of contact for client accounts, you will play a critical role in delivering exceptional customer service and support.

Key Responsibilities

• Provide high-level customer service and support to clients across multiple accounts

• Manage and resolve client queries and issues in a timely and professional manner

• Develop and maintain strong relationships with clients to ensure their needs are met and exceeded

• Collaborate with internal teams to resolve complex client issues and improve overall service delivery

Requirements

• 2+ years of experience in a customer-facing role, preferably in a healthcare or finance setting

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues

• Strong analytical and problem-solving skills, with the ability to resolve complex client issues

• Proficiency in Microsoft Office and other relevant software applications