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Application Support Specialist
2 months ago
We are seeking an experienced Application Support Analyst to join our team at Peabody. As an IT Application Support Analyst, you will play a critical role in ensuring the smooth operation of our applications and systems.
Key Responsibilities- Provide application support for our capability, with a focus on problem analysis, issue resolution, and trend identification.
- Work closely with IT colleagues on the Service Desk to ensure delivery team requirements are clear and met.
- Collaborate with suppliers to resolve incidents and requests, and ensure quality data is captured.
- Develop and maintain procedures, and ensure adherence to industry standards and frameworks such as ITIL and Agile.
- Proven experience in application support, with a strong understanding of databases and database systems.
- Excellent communication and interpersonal skills, with the ability to work under pressure and meet deadlines.
- Knowledge of industry standards and frameworks, such as ITIL and Agile.
- Able to work independently and as part of a team, with a strong focus on customer satisfaction.
- 30 days' annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
- 4 x salary life assurance.
- Up to 10% pension contribution.