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Application Support Specialist

2 months ago


East London, United Kingdom Peabody Full time
About the Role

We are seeking an experienced Application Support Analyst to join our team at Peabody. As an IT Application Support Analyst, you will play a critical role in ensuring the smooth operation of our applications and systems.

Key Responsibilities
  • Provide application support for our capability, with a focus on problem analysis, issue resolution, and trend identification.
  • Work closely with IT colleagues on the Service Desk to ensure delivery team requirements are clear and met.
  • Collaborate with suppliers to resolve incidents and requests, and ensure quality data is captured.
  • Develop and maintain procedures, and ensure adherence to industry standards and frameworks such as ITIL and Agile.
Requirements
  • Proven experience in application support, with a strong understanding of databases and database systems.
  • Excellent communication and interpersonal skills, with the ability to work under pressure and meet deadlines.
  • Knowledge of industry standards and frameworks, such as ITIL and Agile.
  • Able to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer
  • 30 days' annual holiday, plus bank holidays.
  • Two additional paid volunteering days each year.
  • Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
  • 4 x salary life assurance.
  • Up to 10% pension contribution.