Digital Marketing and Customer Engagement Coordinator

2 months ago


Cardiff, Cardiff, United Kingdom Vacancy ID: 5313 Full time

About the Role

This is an exciting opportunity to join Aligned with Love as a Customer Liaison and Marketing Assistant (Vacancy ID: 5313). As a key member of our team, you will play a vital role in supporting our business growth through effective marketing and customer engagement strategies.

Key Responsibilities

  • Manage our online presence by creating and scheduling engaging content, responding to customer inquiries, and monitoring website analytics to inform our marketing efforts.
  • Support the planning and execution of online and live events, including promotions and event management.
  • Develop and implement content marketing strategies to enhance our brand presence and drive website traffic.
  • Engage with partners and stakeholders to promote our business and build relationships.
  • Communicate effectively with customers, clients, and external agencies to provide excellent customer service.
  • Contribute to the development of marketing programs and campaigns to enhance our brand and drive business growth.
  • Write and edit press releases, and engage with media contacts to share our story.
  • Attend industry events, conferences, and trade shows to stay up-to-date with industry trends and best practices.
  • Provide administrative support to the team, including processing payments and updating customer records.

Requirements

  • Some experience in marketing and sales would be desirable.
  • Excellent customer service skills.
  • Proficiency in using Customer Relationship Management (CRM) Systems.
  • Strong knowledge of MS/Google Office suites.
  • Knowledge in product promotions.
  • Ability to conduct effective sales.
  • Excellent communication skills.
  • Ability to work in stressful situations.
  • Ability to work well with a team.
  • Ability to apply processes and structured thinking.

Skills

  • Customer service skills.
  • Proficiency in using Customer Relationship Management (CRM) Systems.
  • Strong knowledge of MS/Google Office suites.
  • Knowledge in product promotions.
  • Ability to conduct effective sales.
  • Excellent communication skills.
  • Ability to work in stressful situations.
  • Ability to work well with a team.
  • Ability to apply processes and structured thinking.

Welsh Language

Welsh Spoken Skills: No

Welsh Written Skills: No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training Provided

Training Provider

Educ8

Qualification

Digital Marketing Level 3

Disability Confident

Is this employer disability confident: Yes

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.



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