Business Operations Energy Specialist

1 month ago

London, Greater London, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly motivated and customer-focused Energy Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  1. Provide exceptional customer service through phone calls, emails, and other communication channels.
  2. Resolve customer complaints and issues in a timely and professional manner.
  3. Upskill in different tariffs, including Panel Power and Electroverse.
  4. Learn about government schemes and their impact on our customers.
  5. Identify opportunities for improvement and suggest projects to enhance customer experiences and business operations.
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is passionate about sustainability and making a positive impact on the environment.

As an Energy Specialist, you will have access to:

  1. Regular training and development opportunities.
  2. A supportive and collaborative team environment.
  3. Opportunities to work on projects that drive business growth and customer satisfaction.
  4. A competitive salary and benefits package.
Requirements

We are looking for individuals who are:

  1. Customer-focused and passionate about delivering exceptional experiences.
  2. Committed to sustainability and making a positive impact on the environment.
  3. Excellent communicators with strong interpersonal skills.
  4. Ability to work in a fast-paced environment and adapt to changing priorities.

We are an equal opportunities employer and welcome applications from diverse candidates.

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