Bereavement Support Specialist
2 days ago
Hargreaves Lansdown Asset Management Limited is a leading investment company that aims to make saving and investing easy for its clients. We are currently seeking a Bereavement Support Specialist to join our team at our Bristol head office.
Job Description:The primary responsibility of this role is to provide exceptional support to clients who have experienced a bereavement, ensuring they receive the best possible service. This includes handling internal and external calls, responding to emails and postal correspondence, and assisting estates with their workload.
The ideal candidate will have at least 6 months experience within Hargreaves Lansdown and be able to engage positively with colleagues at all levels in Operations. They should possess sound analytical and problem-solving skills, with the ability to identify root causes and escalate when necessary. Additionally, they should be able to simplify complex problems and relay them to clients in a clear and concise manner.
Key responsibilities include:
- Handling internal and external calls from bereaved clients relating to estates or pensions
- Responding to email and postal correspondence from representatives and third parties
- Assisting estates with their workload during available times
We offer a competitive salary of £26,000 - £30,000 per annum, depending on experience. The working hours are Monday to Friday between 8am and 6pm, with a rota within these hours. Once you have completed your training and probation, we also offer hybrid working arrangements.
Requirements:- At least 6 months experience within Hargreaves Lansdown and current role
- Ability to engage positively with colleagues at all levels in Operations
- Sound analytical and problem-solving skills
- Ability to simplify complex problems and relay them to clients
- Be approachable, lead by example, and motivate others
- Be client-focused with excellent communication skills and strong attention to detail
- Experience within Operations, Helpdesk, or Client Services with proven ability to work to high standards of accuracy and service
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