Customer Experience Specialist

2 weeks ago


Dunfermline, Fife, United Kingdom West End Garage ORG Full time

Service Advisor Vacancy at West End Garage

We are seeking a skilled Service Advisor to join our team at West End Garage. The successful candidate will play a vital role in ensuring the efficient operation of our service department, meeting and exceeding customer expectations, and maximizing workshop profitability.

The ideal candidate will have at least 2 years' experience as a Service Advisor in a dealership environment, with strong administration skills, excellent IT skills, and the ability to adapt to new systems quickly.

The key responsibilities of this role include:

  • Providing exceptional customer service, dealing face-to-face with customers, and using specialized software to price jobs and upsell.
  • Planning the workshop day, maximizing efficiencies and profit, and invoicing and taking payment from customers.
  • Maintaining high levels of quality and customer care, keeping the reception area tidy.

In return, you can expect:

  • A competitive salary of over £36,000 per annum, based on target earnings dependent on performance.
  • A company pension scheme and access to a car scheme.

This is a fantastic opportunity to work for a progressive company, with career progression opportunities and excellent support in your role.



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