Customer Service Specialist
1 day ago
At Datel Solutions Ltd, we are seeking a Customer Service Specialist to join our team. The ideal candidate will possess excellent communication skills and have experience in administration.
The salary for this role is estimated at £22,000 per annum, with benefits including a competitive holiday allowance, opportunities for professional growth and development, wellbeing day off, birthday off, company pension scheme, casual dress code, and on-site parking.
Job Description:
We are looking for an individual who can work closely with the engineering team to deliver exceptional customer service. This includes handling customer calls professionally and promptly, arranging planned preventative maintenance visits, booking reactive maintenance works, general administration, managing system paperwork, and communicating effectively with the Management Team.
Requirements:
- Ability to respond positively to changing workloads and priorities
- Competent user of Microsoft Office (e.g., Outlook, Word, and Excel) with strong IT skills and the ability to learn new systems
- Ability to prioritise tasks, work well under pressure, and manage your workload with a high attention to detail
Benefits:
- Salary between £20,500 and £25,000
- Hours: 08:30 to 17:00 Monday to Thursday, and 08:30 to 12:30 on Friday
- Competitive holiday allowance
- Opportunities for professional growth and development
- Wellbeing day off
- Birthday off
- Company pension scheme
- Casual dress code
- On-site parking
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