Technical Partnership Lead
3 weeks ago
About the Role
Zest Food Jobs is seeking an experienced Technical Account Manager to lead our customer-facing initiatives and build strong relationships with key retail partners.
The successful candidate will take ownership of a portfolio of high-profile clients, providing exceptional technical and strategic support to drive mutual success and innovation.
- Main Responsibilities:
- Act as the primary point of contact for all major retail partners, building and maintaining strong, trusted relationships.
- Develop and execute tailored strategies for each account to drive growth, customer satisfaction, and retention.
- Provide hands-on support for technical solutions, ensuring seamless integration and ongoing functionality of our clients' products.
- Collaborate closely with internal teams—engineering, product development, and sales/commercial to deliver best-in-class service.
- Track account performance.
Requirements:
Experience: Proven experience in account management, customer success, or technical account management - experience with major retailers is highly desirable.
- Key Skills:
- Strong understanding of food safety, BRC and exposure to the risk factors of Food Manufacturing.
- Exceptional interpersonal and communication skills, with a talent for building trust and rapport.
- Proactive and resourceful, with the ability to manage complex accounts and resolve challenges swiftly.
- A strategic thinker who's focused on delivering measurable outcomes for both the business and the client.
- Comfortable with occasional travel to meet key partners and attend industry events.
Salary & Benefits
$80,000 - $100,000 per annum, plus benefits package and opportunities for career advancement.
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