Senior Manager for Service Excellence
3 weeks ago
Job Title: Senior Manager for Service Excellence
Company OverviewCitizens Advice Coventry is a registered charity dedicated to providing quality advice services to the community. We are seeking an experienced Senior Manager to lead our service delivery team.
Key Responsibilities- Manage and develop project managers to ensure quality, access, and consistency throughout the service.
- Carry out annual service improvement reviews and implement subsequent plans.
- Take responsibility for key elements of the Leadership Self-Assessment process: Risk, Operations, Research, and Campaigns.
To be successful in this role, you will need:
- Relevant experience of working in a registered charity.
- Significant experience of leading people to deliver a quality advice service.
- Excellent communication and interpersonal skills.
We offer a competitive salary package, including a base salary of £46,000, plus benefits.
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