Senior Manager for Service Excellence

3 weeks ago


Longford Coventry, United Kingdom Citizens Advice Coventry Full time

Job Title: Senior Manager for Service Excellence

Company Overview

Citizens Advice Coventry is a registered charity dedicated to providing quality advice services to the community. We are seeking an experienced Senior Manager to lead our service delivery team.

Key Responsibilities
  • Manage and develop project managers to ensure quality, access, and consistency throughout the service.
  • Carry out annual service improvement reviews and implement subsequent plans.
  • Take responsibility for key elements of the Leadership Self-Assessment process: Risk, Operations, Research, and Campaigns.
Requirements

To be successful in this role, you will need:

  • Relevant experience of working in a registered charity.
  • Significant experience of leading people to deliver a quality advice service.
  • Excellent communication and interpersonal skills.
Benefits

We offer a competitive salary package, including a base salary of £46,000, plus benefits.



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