Centre Manager

3 weeks ago

Worcester, Worcestershire, United Kingdom MAPP Full time
About the Role

MAPP is seeking a highly skilled Centre Manager to join our team. As a Centre Manager, you will be responsible for the day-to-day running of Cathedral Square, Worcester, ensuring strong engagement with occupiers to fully understand their business needs.

Key Responsibilities
  • Lead meetings with key stakeholders, including tenant meetings and contractor reviews.
  • Ensure centre teams are complying with their job roles and completing daily checks to ensure site staff are completing their tasks correctly.
  • Provide knowledge of the centre's performance in client meetings.
  • Ensure effective collaboration with all key stakeholders, including local authority, BID representatives, and others.
  • Tenant liaison with a prompt response and resolution to their issues.
  • Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate.
  • Manage the scheme aligned with the MAPP Values.
  • Prompt response to emails from colleagues, tenants, and client and prompt resolution of complaints received.
  • Conduct regular site inspections in line with MAPP procedures.
  • Ensure health and safety management systems are kept up to date, reports logged, and actions dealt with.
  • Assist in preparation of service charge reconciliation, setup, and manage the budget for the site and ensure expenditure is managed within agreed budget.
  • Regular liaison with the contract managers to ensure that KPIs are being met and works are being conducted properly.
  • Aid with environmental strategy to reduce energy consumption, maximise recycling, and reduce waste to landfill.
  • Liaise with the external marketing team to ensure they are fulfilling their contract requirement, including updating marketing channels, including digital, offline, and social media.
  • Lead event planning and management, including charity and social events.
  • Plan and deliver tactical integrated marketing campaigns and managing the production and distribution of marketing materials.
  • Contribute to Commercialisation strategy and commercialisation of common areas and oversee the provider to drive income/add value to the Centre.
  • Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS, and ISO standards, and any statutory timelines and escalation requirements.
About You

We are looking for a Centre Manager who has a background in retail shopping centre management and can liaise between the client, surveyors, and tenants on the improvement and performance of the asset. The ideal candidate will have 3 years of experience in a similar role and be able to work closely with the MAPP team and client to establish a more successful, performing asset.

What We Offer

MAPP offers a competitive salary range of £40,000 - £45,000 per annum, depending on experience. We believe property management can be a force for good, and that's why we make buildings work, not just for profit, but for people and the planet too.

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