Application Support Expert

2 weeks ago


Manchester, United Kingdom bet365 Full time
Job Description

We are looking for an experienced Application Support Expert to join our Application Delivery Team. The successful candidate will be responsible for resolving BAU issues for a worldwide customer base.

Main Responsibilities:

  • Resolving BAU issues for a worldwide customer base.
  • Managing and maintaining all application delivery platforms and services.
  • Supporting and monitoring highly available systems and infrastructure.
  • Working with internal teams to scope, procure, install and deliver systems.
  • Ensuring the correct monitoring and maintenance processes are in place.
  • Collaborating with other team members to deliver work in a timely and effective manner.
  • Liaising with third parties to validate new and existing changes, escalating issues and remediate potential problems.

Key Requirements:

  • A proven track record of resolving technical issues and providing excellent customer service.
  • Excellent communication and interpersonal skills.
  • Experience of working in a service-led environment.
  • Strong knowledge of Active Directory, group policy, DNS, DHCP and other network services.
  • Experience with monitoring, reporting and logging tools such as Splunk and Systrack.
  • Experience of incident management tools, such Remedy and Helix.

Estimated Salary: £45,000 - £55,000 per annum, depending on experience.



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