ERP Systems Specialist

13 hours ago


Ipswich, Suffolk, United Kingdom CV-Library Full time
Job Description:

As an ERP Systems Specialist at CV-Library, you will be responsible for ensuring the smooth functioning of our Enterprise Resource Planning system. This involves analyzing and applying new business systems and processes to boost efficiency, collaborating with the Business Systems Manager to develop and implement changes to the ERP system, and working with the IT Systems Manager to manage and maintain server-based technologies supporting the ERP system. Additionally, you will support current and future business needs by developing new reports, KPIs, and dashboards, provide general IT assistance during busy periods, and log all help desk calls, providing estimated resolution times and appropriate responses.

Main Responsibilities:
  1. Develop and implement new business systems and processes to boost efficiency.
  2. Manage and maintain server-based technologies supporting the ERP system.
  3. Support current and future business needs by developing new reports, KPIs, and dashboards.
  4. Provide general IT assistance during busy periods.
  5. Log all help desk calls, providing estimated resolution times and appropriate responses.

Requirements:

The ideal candidate holds relevant IT or computer science qualifications (or equivalent experience). Strong communication and customer service skills are essential, along with problem-solving abilities and a track record of delivering IT solutions. Experience with ERP systems is mandatory.

This role involves driving key performance indicators, process automation, system integration, business intelligence, and first-line support.

Location: Suffolk/Norfolk border

Contract: Permanent

Hours: Full-time

Estimated Salary: £34,000 per annum



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