Debt Collection Expert

3 weeks ago


Chester, Cheshire, United Kingdom White Oak UK Full time
Job Title: Debt Collection Expert

We are seeking a highly skilled Debt Collection Expert to join our team at White Oak UK.

This is an exciting opportunity for a motivated individual to take on a challenging role in the collections industry.

The successful candidate will be responsible for collecting outstanding debts, delivering a consistent and professional level of service, achieving targets within the team, handling calls promptly, and ensuring company policies and procedures are followed.

Salary Information

We offer a competitive salary of £28,000 - £35,000 per annum, depending on experience.

Responsibilities
  1. Collecting outstanding debts from customers.
  2. Delivering a consistent and professional level of service.
  3. Achieving targets within the team.
  4. Handling calls promptly and ensuring company policies and procedures are followed.
  5. Negotiating settlements with customers in line with our policy.
  6. Setting up long term payment arrangements if required.
  7. Escalating customer debts to the litigation team if required.
Requirements

To succeed in this role, you will need:

  • Excellent communication skills in all forms.
  • Confident telephone manner.
  • Strong negotiation skills.
  • Proven experience of working in a collections role.
  • Ability to work under pressure.
  • Persuasive and persistent.
  • Self-motivated.
  • Strong time management skills.
  • Account management experience.
  • High attention to detail.
Our Offer

We offer a range of benefits, including:

  • A competitive salary.
  • Ongoing training and development opportunities.
  • A supportive and dynamic team environment.
  • The chance to make a real difference in the lives of our customers.

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