Customer Service Representative
1 week ago
About beBee Professionals
beBee Professionals is a dynamic organization seeking an experienced Customer Service Representative to join our team in Southport, United Kingdom.
Key Responsibilities:
- Handle customer inquiries through phone, email, and chat platforms.
- Provide accurate product and service information to customers.
- Resolve customer complaints efficiently and escalate when necessary.
- Process customer orders and manage account details.
- Document customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Perform administrative tasks as required.
Requirements:
- Prior experience in a customer-facing role is highly preferred.
- Excellent communication and problem-solving skills are essential.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work independently and as part of a team.
- Flexibility to work weekends and varied shifts.
Salary Information:
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Additionally, we provide performance-based incentives, a pension scheme, healthcare benefits, training opportunities, and flexible working options.
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