Service Delivery Director

1 month ago


Edinburgh, Edinburgh, United Kingdom Air IT Limited Full time

Service Delivery Director

We are seeking a highly skilled Service Delivery Director to lead our service delivery team and drive business growth. The successful candidate will be responsible for developing and implementing a service delivery strategy that aligns with company goals.

Key Responsibilities:

  1. Develop and implement the service delivery strategy in alignment with company goals.
  2. Ensure projects are completed on time and within budget while maintaining high client satisfaction.
  3. Manage the service delivery budget, ensuring resources are effectively allocated.
  4. Drive continuous improvement and operational maturity through best practices (ITIL, SDI).
  5. Report on performance metrics, identifying areas for improvement and implementing action plans.
  6. Foster a positive company culture that encourages morale, satisfaction, and staff retention.

Requirements:

  1. Proven experience in service delivery within an MSP organisation.
  2. Experience in implementing and reviewing policies and procedures to drive efficiency.
  3. Strong background in budget management and resource planning.
  4. Flexible, hybrid working.
  5. 25 days' annual leave + bank holidays with the option to buy and sell up to 5 days.
  6. Private medical insurance or the option to buy into the scheme.
  7. Perks including quarterly and annual staff awards, funded social events, referral bonuses.
  8. Excellent learning and development opportunities.

Air IT Limited is an equal opportunities employer, committed to providing equal employment opportunities for all.



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