Service Delivery Director
1 month ago
Service Delivery Director
We are seeking a highly skilled Service Delivery Director to lead our service delivery team and drive business growth. The successful candidate will be responsible for developing and implementing a service delivery strategy that aligns with company goals.
Key Responsibilities:
- Develop and implement the service delivery strategy in alignment with company goals.
- Ensure projects are completed on time and within budget while maintaining high client satisfaction.
- Manage the service delivery budget, ensuring resources are effectively allocated.
- Drive continuous improvement and operational maturity through best practices (ITIL, SDI).
- Report on performance metrics, identifying areas for improvement and implementing action plans.
- Foster a positive company culture that encourages morale, satisfaction, and staff retention.
Requirements:
- Proven experience in service delivery within an MSP organisation.
- Experience in implementing and reviewing policies and procedures to drive efficiency.
- Strong background in budget management and resource planning.
- Flexible, hybrid working.
- 25 days' annual leave + bank holidays with the option to buy and sell up to 5 days.
- Private medical insurance or the option to buy into the scheme.
- Perks including quarterly and annual staff awards, funded social events, referral bonuses.
- Excellent learning and development opportunities.
Air IT Limited is an equal opportunities employer, committed to providing equal employment opportunities for all.
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