Branch Operations Manager
1 month ago
We are seeking a highly motivated and customer-focused Branch Supervisor to join our Trade Branch Network team at Eurocell Group PLC.
Key Responsibilities- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards, and Branch sales targets are achieved
- Support the delivery of sales targets while developing and maintaining positive customer relationships
- Assist with the delivery of branch operations and provide support and assistance to Branch colleagues as required
- Ensure Branch team compliance with Health and Safety, company policies, and procedures
- Undertake stocktakes and audits, maintain maintenance records for Branch vehicles, and conduct Branch housekeeping for front of house, warehousing, and merchanting
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximize margins, while ensuring our customers always walk away happy
- Good organizational skills, with the ability to prioritize and use own initiative
- Confident IT user, with experience of MS Office and industry-standard software, such as SAP
- A full and valid driving license is essential, and a FLT license could be a distinct advantage
- The ability to cover for the Branch Manager when required
- Previous branch stocktake experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage
- A very competitive basic salary of £27,903 per year
- An excellent monthly bonus scheme, which added to your salary would be up to £32,703 per year
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on-the-job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
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Branch Supervisor
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Hill Head, Hampshire, United Kingdom Eurocell Group PLC Full timeAbout the Role:As a Branch Supervisor at Eurocell Group PLC, you will play a crucial role in ensuring the smooth operation of our Trade Branch Network. Your primary responsibility will be to provide exceptional customer service and support to new and existing customers, ensuring excellence in customer service, operational standards, and Branch sales targets...
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