Head of Servicing Operations

1 week ago


West Malling, Kent, United Kingdom KFS Recruitment Full time
Head of Servicing

Financial Services

Kent

We are working with a well-established Buy-to-Let Lender with a strong brand identity and over 25 years' experience in the UK mortgage market. Our client is seeking a motivated and experienced Head of Servicing to join their business.

The ideal candidate will oversee the daily operations of the team, ensuring compliance with industry standards and company policies while providing exceptional support to our customers.

Key Responsibilities:

  • Lead and supervise a team of customer servicing specialists, providing guidance and support to achieve team objectives.
  • Foster a positive and collaborative work environment to enhance team performance and morale.
  • Collaborate with internal teams, including underwriting risk, compliance and finance, to address customer needs effectively.
  • Attend regular team meetings to discuss progress on targets and business priorities.
  • Stay updated on industry best practices, regulatory changes, and market trends.
  • Identify opportunities to improve processes, implementing changes to streamline workflows, and monitoring the effectiveness of new processes.
  • Develop and manage the team's performance metrics and KPIs, ensuring targets are met or exceeded.
  • Review and action internal referrals and complex enquires from Solicitors and borrowers.
  • Assist with monthly finance reporting, demonstrating an understanding of how transactions impact various stakeholders (client, servicer and mortgage funder).


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