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Head of Servicing and Operations

2 months ago

West Malling, Kent, United Kingdom TN Recruits Full time
About the Role

We are seeking an experienced and motivated Head of Servicing to lead our Mortgage Servicing team. As a key member of our organization, you will be responsible for ensuring smooth operations, industry compliance, and excellent customer support.

Key Responsibilities
  • Team Leadership
    • Lead, motivate, and develop a team of servicing specialists.
    • Foster a positive, collaborative work environment.
    • Work closely with internal teams and external partners (brokers, valuators, and solicitors).
  • Operations
    • Stay updated on industry trends and regulations.
    • Improve processes and streamline workflows.
    • Set and track team performance metrics (KPIs).
    • Assist customers with mortgage inquiries and loan modifications.
    • Ensure quality assurance and review complex cases.
  • Adaptability & Teamwork
    • Embrace change and proactively support colleagues.
    • Work collaboratively with the team, sharing ideas and experiences.
  • Communication & Planning
    • Clearly communicate information, both written and verbal.
    • Plan and prioritize tasks to meet team goals.
Requirements
  • Experienced mortgage servicing professional.
  • In-depth knowledge of mortgage servicing processes and arrears management.
  • Strong leadership and team management skills.
  • Excellent planning and organization skills.
  • Fantastic communicator.
  • Resilient, adaptable, analytical, and highly collaborative.