Front of House Administrator
5 days ago
We are seeking an experienced receptionist to support our growing clinic and work alongside our expanding clinical team. The successful candidate will be the first point of contact for our clients and will be responsible for providing a warm and welcoming experience.
Key responsibilities include:
- Meet and greet clients, direct them to the waiting area or to the appropriate personnel, and maintain a professional and friendly demeanor.
- Ensure high standards of cleanliness are maintained throughout the clinic and manage the general upkeep of the reception area, office, and consultation rooms.
- Open and close the clinic, answer, screen, and direct telephone calls, and take and communicate accurate messages.
- Handle enquiries from existing and prospective clients diligently and quickly and efficiently manage incoming patient referrals from a wide range of sources.
- Manage patient appointments across multiple clinic locations and actively support clinical staff in managing their diaries and administrative duties.
- Develop in-depth service knowledge and offer information about services to clients.
- Maintain accurate and up-to-date client records, billing details, and appointments using the company's practice management software.
- Support the Regional Clinical Teams with their patient caseload ensuring a smooth client journey.
- Support the Operations teams in day-to-day running of the business when required, including liaising with suppliers and outsourced departments as required.
Required experience/qualifications include:
- Exceptional customer service skills and a proven track record of delivering service beyond expectations.
- Polite and confident telephone manner.
- Possess a 'can-do' attitude.
- Good working knowledge of Excel, Word, Outlook, and experience working with practice management software/client databases.
- Excellent communication skills, both verbal and written.
- Ability to act on your own initiative without constant supervision.
- Ability to work both within a dedicated team as well as independently and out-of-hours where required.
- Calm under pressure, and able to remain professional at all times.
- Knowledge of/experience in a healthcare/medical industry is desirable.
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