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Guest Service Supervisor

2 months ago

Reading, United Kingdom Penta Hotels UK Full time
About the Role

Penta Hotels UK is seeking a dedicated and experienced Guest Service Supervisor to lead and supervise the food and beverage department. As a key member of our team, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Team Leadership: Supervise and motivate the Guest Service Agent teams to deliver outstanding customer service and achieve business objectives.
  • Communication and Collaboration: Foster open and effective communication across teams, ensuring seamless service delivery and resolving any issues promptly.
  • Training and Development: Work with the Guest Service Manager to design and implement training programs, enhancing staff skills and knowledge to meet business needs.
  • Customer Experience: Demonstrate and inspire a commitment to excellent customer care, ensuring every guest feels valued and satisfied.
  • Compliance and Operations: Ensure adherence to all statutory and legal requirements, maintaining high standards of hygiene, safety, and employment practices.
  • Process Improvement: Develop and implement procedures to optimize reception and food and beverage operations, aligning with business objectives.
Requirements
  • Leadership and Management: Proven experience in supervisory roles, with a strong track record of leading teams and driving business results.
  • Communication and Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
  • Customer Focus: A warm, confident, and friendly approach, with a passion for delivering exceptional customer experiences.
  • Organizational and Administrative Skills: Strong organizational and administrative skills, with the ability to prioritize tasks, manage multiple projects, and maintain accurate records.
  • Adaptability and Flexibility: Ability to work in a fast-paced environment, adapting to changing circumstances and priorities.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Benefits and Perks: A range of benefits and perks, including additional days off, free stays in Penta Hotels, and gym membership.
  • Casual Dress Code: A relaxed and casual dress code, reflecting our hotel's friendly and approachable atmosphere.