Global Technology Service Expert

4 days ago


Greater Manchester, United Kingdom Travel Counsellors Full time

We're seeking a seasoned Senior Technology Service Desk Analyst to provide expert-level technical support to our global organization. In this role, you'll be responsible for delivering high-quality technical support services, working closely with application, platform, and security teams.

About the Job

The ideal candidate will have extensive experience in IT service management, knowledge of Microsoft 365 products, and excellent communication skills. You'll be able to build strong relationships with stakeholders, providing clear and concise technical advice, and contributing to the development of the IT knowledge base.

This is a fantastic opportunity to join our dynamic IT team and take your career to the next level. You'll have access to ongoing training and development opportunities, helping you to stay up-to-date with the latest technologies and trends.

Key Responsibilities
  • Provide technical support and guidance to internal customers, resolving IT-related issues and escalating complex problems.
  • Collaborate with cross-functional teams to develop and implement technical solutions, improving the overall user experience.


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